One month into our Place Pilot and we’re already seeing dramatic differences to the way our team operates. The following article has been written by Angela Manson, our Place Team Leader, to shed some light on the differences we are noticing as well as what key takeaways we are building from this crucial period of discovery.
As the newly appointed Place Lead for Staple Hill, I've been privileged to witness first hand the team of 15 colleagues in action as we begin the first place pilot. In our first four weeks, we've made significant strides, and I'm immensely proud of the collective effort that has made it all possible.
From day one, I've been impressed by the team's deep knowledge and commitment to serving the Staple Hill community. Their insights during my initial "Walkabouts" were invaluable in helping me understand the unique character and challenges of the area. By pooling everyone’s knowledge, from neighbourhood coaches, engineers, cleaners, caretaker, grounds maintenance and independent living – we’ve formed a much better picture of the place and of each other’s roles. Having a dedicated planner to organise our engineers’ diaries, working through unappointed jobs together and being flexible where needed, has been invaluable.
One of the most inspiring aspects of these first few weeks has been witnessing the team's eagerness to embrace positive change. They've enthusiastically welcomed a "quick wins" approach, addressing long-standing issues that had frustrated customers and staff alike. From broken handrails and mouldy communal hallways to faulty laundry facilities and unsafe benches, the team's swift action has made a tangible difference in the daily lives of our customers.
Beyond addressing immediate needs, the team has also been instrumental in uncovering deeper, systemic challenges. Their firsthand experiences and insights have highlighted issues like the inadequate bin chute system, the need for investment in property maintenance, outdoor spaces and the importance of improving workplace facilities. Their willingness to share these challenges openly and honestly has been critical.
Perhaps most heartening has been the surge of collaboration and positive energy within the teams chat. Our chat platform has become a hub of communication, with colleagues readily sharing information, offering support, and celebrating each other's successes. This spirit of teamwork has translated into tangible benefits for customers, with emergency repair requests being swiftly addressed and outstanding issues finally resolved. The close partnership with Laura, our planner, has been particularly effective in streamlining communication and ensuring that engineers are promptly informed and able to respond efficiently.
As we look ahead, I'm excited about the possibilities that lie ahead for Staple Hill. The upcoming Social Skip Day, ongoing discussions with the Staple Hill Hub, consultations regarding green spaces, all point to a future built on collaboration and community empowerment.
I'm also committed to creating a more supportive and productive work environment for our team. The confirmation of installation of Wi-Fi, printers, and monitors available on site, along with the exploration of alternative internet providers, will go a long way in addressing their needs.
In closing, I want to express my thanks to the entire team for their hard work, dedication, and unwavering commitment to Staple Hill, Bromford and their colleagues.
We’ll be sharing more updates as the pilot develops.